Shipping policy

This Shipping Policy outlines how orders are processed, shipped, and delivered by ORRIVE.

We aim to ensure a smooth and reliable delivery experience for all our customers.

1. Order Processing Time

• All orders are processed within 1-2 business days after order confirmation.

• Orders are not shipped or delivered on Sundays or public holidays.

• During high-demand periods, processing times may be slightly extended. Customers will be informed in such cases.

2. Shipping Methods Available

We partner with reliable third-party courier and logistics providers to deliver orders safely and efficiently.

Available shipping methods may include:

• Standard domestic shipping

• Express shipping (if available at checkout)

Shipping method availability may vary based on location and order size.

3. Delivery Timeframes

Estimated delivery times once the order is dispatched:

• Metro cities: 3–5 BUSINESS DAYS

• Non-metro / rural areas: 5–8 BUSINESS DAYS

Please note that delivery timelines are estimates and may vary due to courier operations, location, or unforeseen circumstances.

4. Shipping Costs

• FREE SHIPPING on all orders (as mentioned on the website), or

• A flat or variable shipping fee as displayed at checkout

Any applicable shipping charges will be clearly shown before order confirmation.

5. Order Tracking

• Once your order is shipped, you will receive a confirmation message via email/SMS with tracking details.

• You can track your shipment using the tracking link provided.

• If tracking information does not update immediately, please allow 24–48 hours for courier systems to reflect the status.

6. Delivery Issues & Delays

While we strive for timely delivery, delays may occur due to:

• Courier partner issues

• Weather conditions or natural events

• Incorrect or incomplete delivery address

• Remote or restricted locations

ORRIVE is not responsible for delays caused by factors beyond our control, but we will assist you in coordinating with the courier partner wherever possible.

7. Undelivered or Returned Shipments

If an order is returned to us due to:

• Incorrect address

• Failed delivery attempts

• Customer unavailability

We may contact you for reshipment. Additional shipping charges, if any, may apply.

8. International Shipping

Currently:

• International shipping: (NOT AVAILABLE)

If available:

• Delivery timelines and shipping costs vary by country

• Customs duties, taxes, or import charges (if any) are the responsibility of the customer

9. Contact Information

If you have any questions regarding shipping or delivery, please contact us at:

ORRIVE
📧 Email: try.orrive@gmail.com